Wildlife Damage Management Presentations by Stephen M. Vantassel
Stephen M. Vantassel is available for conferences, workshops, seminars, and other training events related to wildlife damage management and nuisance wildlife work.
Individual training is also available.
National Wildlife Control Training Program. March 27, 2013. 15th Wildlife Damage Management Conference. Clemson, SC.
Effectiveness of Raccoon Eviction Fluids. March 27, 2013. 15th Wildlife Damage Management Conference. Clemson, SC.
Trapping 101. Feb. 15, 2013. Wildlife Expo: National Wildlife Control Operators Association. Tunica, MS.
Ground Rodents. Feb. 15, 2013. Wildlife Expo: National Wildlife Control Operators Association. Tunica, MS.
Feces Removal. Sept. 15, 2012. Oregon Pest Control Assoc. Lincoln City.
National Wildlife Control Training Program. Feb. 2012. National Wildlife Control Operators Assoc. Atlanta.
Inspecting Structures for Wildlife. December 2010. Joint Annual Meeting of the Kansas and Missouri Pest Control Associations. Kansas City, KS. December, 2010.
“Raccoon Research: Evaluating a Humane, Non-Lethal Control Technique.” November 19, 2009. NPMA’s 2009 Nuisance Bird and Wildlife Conference and Marketplace. Indianapolis, IN. Invited Speaker.
Ten Tips for Wildlife Programs. National Pest Management Association. Invited Speaker. October 19, 2007. Orlando, FL. Invited Speaker.
Wildlife Control Technology Seminars
State Wildlife Training
Bird Damage Control–Kansas State University. October, 2011.
Bird Diseases–Kansas State University. October, 2011.
Skunks and Woodchucks. Connecticut NWCO Association Conference. East Hartford, CT. March 26, 2011.
Inspection of Structures for Wildlife Damage—Kansas/Missouri Pest Control Association Seminar. Kansas City, KS. December 3, 2010.
Hosted Urban Coyote Damage Management Workshop. 14th Wildlife Damage Management Conference. Nebraska City, NE. April 20-1, 2011.
Hosted the Shooting in Sensitive Environments Workshop. University of Nebraska-Lincoln. Lincoln, NE. August 3-5, 2010.
Hosted the Canada Goose Damage Management Workshop. University of Nebraska-Lincoln. Lincoln, NE. May-June, 2010.
Hosted the Deer Damage Management Workshop. University of Nebraska-Lincoln. August, 2009.
Contact Stephen M. Vantassel for details on these and other training opportunities. E-mail stephenvantassel(at)hotmail.com
This post goes out to the hardw0rking wildlife control operators (WCO) who have entered the digital age. While many of you prefer sloshing through a beaver pond to staring at a computer screen, I want to commend you for getting out of your comfort zone and embracing technology. Unfortunately, with every technological advance there are negative side effects.
Failure to Respond to E-mails
Wildlife control is a time intensive business. Unlike pest control, many activities in wildlife control can’t rely on toxicants which kill the animal and allow it to die out of site. Return visits and extended stops at customer locations are the norm, not the exception for wildlife control. Frequently, 12 hour days reach 15 and there is simply no time to boot up the computer, let alone answer e-mail.
If this sort of time constraint affects your business from time to time, then relax it’s normal. it is acceptable to wait a couple of days to respond to e-mails. After all, if the customer really needs you, he/she should call your cell phone.
If you know that you will be out straight or on vacation for several days, then it is absolutely necessary to let your customers know that you are unavailable. An auto-responder e-mail, is acceptable provided it explains when you might be able to respond. I would also place a notice of your situation on the contact page of your site.
Otherwise, if you have regular difficulty responding to e-mails, do yourself a favor, don’t make it available.
In addition, if people e-mail you, get the auto-respond message, wait a few days and still don’t hear from you, then your business is losing credibility. I bring this issue up because I know of a company that I have e-mailed from time to time in regards to a project and I regularly get the auto-responder blithely telling me how my e-mail is important and he will get back in touch. I would have thought the e-mail was great if the person really followed up in a couple of days. But I have waited weeks, even following up with phone calls, all to no avail. As they say in Hollywood, when the phone don’t ring you know it was me. Well that is how I feel with this unnamed company.
Bottom Line Business Tip
1. Announce ways for people to get in touch with you that you actually follow up with.
2. E-mail can wait up to 24 hours. If the person really needs you quickly, then he/she could call.
3. Auto-responders only help your business if you actually follow what you say in the auto-response message. Otherwise, they simply annoy your callers.
Stephen M. Vantassel, CWCP, ACP has written dozens of articles on wildlife damage management topics and advises clients on wildlife damage management issues.