Consumers love warranties. Warranties give us a sense of security, that the contractor or manufacturer is going to stand behind their work or product. Increasingly, more WCOs (wildlife control operators) are offering warranties for their work. One of the more common warranties are repair warranties. I think this is a good development. It shows a maturation in the wildlife control industry. But how do you know the repair warranties being offered by WCOs are real versus a warranty scam?
There is a joke in the WCO industry called the Tail Light Warranty. The Tail Light Warranty is, “Maam, my work is warranted as long as you can see the tail lights of my truck.” Funny but only in a sad sort of way. The purpose of this blog post is to help you avoid this kind of warranty and its siblings.
One industry practice is to warranty a repair against animal reinvasion. Sounds good right? But did you really understand the warranty? Often it will say that the warranty is only for the actual spot. If the squirrel chews a hole 2 inches to the left of the repair, it’s a new charge because the warranty didn’t cover that area. Now, I don’t think this kind of repair warranty is a scam. After all, the warranty is not for the entire soffit but for the spot that was repaired. But I do understand why a customer would feel misled or perhaps even deceived with a false sense of security.
Key Question to Ask
So before you have the WCO make the repair, ask him how secure the material is on both sides of the repair. In other words, how likely is it that an animal will simply move over two inches and gnaw a new hole (that isn’t warrantied) there? Ask if there are ways to harden the house to make it harder for an animal to access the structure to gnaw in the first place. Often, trimming tree branches, removing food sources etc. can help reduce the attractiveness of your structure to animals. Why are these questions important? Because if one animal entered your home, it is more likely that others will.Stephen M. Vantassel, CWCP, ACE, is the owner of Wildlife Control Consultant, LLC. He helps people restore their balance with nature through publishing, training, consulting, and the internet. He has published numerous articles in trade and academic publications (http://kingsdivinity.academia.edu/StephenMVantassel) along with several books (https://wildlifecontrolconsultant.com/store-2/). Listen to his podcast at PestGeek Podcast (https://pestgeekpodcast.com/). He is a sought after speaker and trainer. If you would like to have Stephen speak at your event or use his consultation services, send an e-mail to firstname.lastname@example.org. Copyright All postings are the property of Stephen M. Vantassel and Wildlife Control Consultant, LLC. Text (not images) may be reprinted in non-profit publications provided that the author and website URL is included. If images wish to be used, explicit and written permission must be obtained from Wildlife Control Consultant, LLC.