Inspecting Using the Phone
Let’s face it. Traveling to your client’s property takes time and reduces productivity. How often have you visited a site only to learn that you didn’t have the equipment needed to handle the job; thereby requiring you to make yet another trip?
Well, learning how to interview your client over the phone can go a long way in reducing wasted time and effort as well as improving customer satisfaction and your bottom line.
Pest Control Technology magazine recently published a chapter on phone inspections from my recent book, The Wildlife Damage Inspection Handbook, 3rd edition. Click the link and read it for yourself. I would love to hear what you think about it.
Vantassel, S. M. (2013, September). Find Answers Over the Phone. Pest Control Technology, pp. 26, 28, 30-31. Click the link to read the phone inspection chapter http://www.pctonline.com/digital/201309/files/26.html
About the Author
Stephen M. Vantassel is a certified wildlife control operator who helps individuals, businesses, and agencies resolve wildlife damage issues through training, writing, expert witness, and research. His latest books are the Wildlife Damage Inspection Handbook, 3rd edition and The Practical Guide to the Control of Feral Cats. He can be contacted at wildlifecontrolconsultant at gmail dot com.
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All postings are the property of Stephen M. Vantassel and Wildlife Control Consultant, LLC. Text (not images) may be reprinted in non-profit publications provided that the author and website URL is included. If images wish to be used, explicit and written permission must be obtained from Wildlife Control Consultant, LLC.