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5 Questions to Ask Before Hiring a WCO

5 Questions to Ask Before Hiring a WCO

While I give tips on how to handle your own animal damage problems, there are times when you just want to hire a wildlife control operator (WCO). The problem is you don’t want to hire a bad one. Since Spring is upon us, I thought it might help my visitors evaluate contractors to find the best WCO. That is why I am giving you 5 questions to ask before hiring a WCO to handle your wildlife problem.

WCO (Wildlife Control Operator). Photo by Stephen M. Vantassel.
WCO (Wildlife Control Operator). Photo by Stephen M. Vantassel.

Before we get to the questions, you need to understand the difference between pest controller operators (PCO) and WCO, also known as Nuisance Wildlife Control Operator (NWCO) also known as Problem Animal Controllers (PAC). A PCO is someone who handles bugs through the use of poison. A WCO is someone who handles vertebrate pests (animals with a backbone) with traps, exclusion etc. PCOs are licensed through their state’s Dept. of Food and Agriculture or Department of Agriculture. WCOs, if their state licenses them at all, will be regulated usually by the Division of Fisheries and Wildlife or Department of Natural Resources.

Obviously, the first thing you should do is to look for a WCO (Wildlife Control Operator) to handle your wildlife problem and not a (PCO) Pest Control Operator. Once you know what you are looking for you should ask the following 5 questions before hiring a WCO.

1. Ask how many years have you been a WCO? This question is not to be confused with how many years in the PCO (Pest Control Operator) business. Bug killing is very different from controlling wildlife. Too many PCOs start doing WCO work with little to no trapping or wildlife experience.

2. Are you licensed? Is the contractor licensed to do animal damage control work in the state you live in? While some states don’t require licenses, many do. Ask if the person has completed a state certified trapping course. While most trapping courses teach fur trapping (not nuisance work), going through the training gives at least information about state laws.

3. Do you carry liability insurance? A surprising number do not.

4. Can you send me a copy of the contract? Does the WCO provide a clear contract along with an explanation of what services he/she will and will not provide?

5. Ask if the WCO is a member of the National Wildlife Control Operators Association (NWCOA). Membership doesn’t prove competence, but it does show a certain level of commitment to the industry. Don’t just take their word for it. Contact the Association at NWCOA.com to see if the person is a member. Full disclosure, I am the Western Director for the Association.

These aren’t the only questions that you should ask, but they are an important start. You want your wildlife problem resolved inexpensively but also properly. Don’t let the stress of wildlife problems force you to make a bad hiring decision.

Stephen M. Vantassel, CWCP, is the owner of Wildlife Control Consultant, LLC. He helps people restore their balance with nature through publishing, training, consulting, and the internet. He has published numerous articles in trade and academic publications along with several books (http://kingsdivinity.academia.edu/StephenMVantassel). He is a sought after speaker and trainer. Copyright All postings are the property of Stephen M. Vantassel and Wildlife Control Consultant, LLC. Text (not images) may be reprinted in non-profit publications provided that the author and website URL is included. If images wish to be used, explicit and written permission must be obtained from Wildlife Control Consultant, LLC.

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Job Description: Wildlife Control Operator

Business owners that have more work than they can handle have to decide to either turn work away by ignoring calls, raising prices, or both. OR they must swallow the bitter-sweet pill of hiring additional help. Now I recommend that business owners hire an office person first. Administration staff, like a secretary, can maximize your time by saving you from spending time on answering calls, handling book keeping and other office chores, thereby allowing you to be on the job producing (i.e. making money). 

This book contains my article on becoming a nuisance wildlife control operator.
This book contains my article on becoming a nuisance wildlife control operator.

Sometimes, though you need to hire help in servicing customer needs. You have to hire a wildlife control operator (WCO), a tech. But how do you write up the job description? Well I have written a description and it is available in a new book, Becoming a Wildlife Professional edited by Scott E. Henke and Paul R. Krausman. Baltimore: Johns Hopkins University Press, 2017.  This book, as the title suggests, seeks to help undergraduate wildlife biologists think and plan about their career path by describing the options and detailing what skills are necessary to obtain those jobs. 

I wrote the section on Nuisance Wildlife Control Operator pp. 88-90.  The book is available at https://jhupbooks.press.jhu.edu/content/becoming-wildlife-professional It is a bit pricey at 85 dollars, but prices may be lower at other retailers. But despite the price, you also have to consider the value of your time. Do you really want to write up your own job description? 

Stephen M. Vantassel is a specialist in wildlife control. He has published numerous books and articles on the subject. He is available for research, training, seminars, and writing. 

 

 

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Lifts & Lawns

Lifts & Lawns

Tracks from a lift that damaged the turf. Photo by Stephen M. Vantassel.
Tracks from a lift that damaged the turf. Photo by Stephen M. Vantassel.

Wildlife control operators (WCO) use lifts to access high points for exclusion and wildlife control work. Lifts are an important tool and can greatly speed up work and enhance worker safety.

But before you drive one on your client’ s property, make sure you warn him/her about the potential damage to their turf and sidewalks. Otherwise, any advantages you may gain from the lift may be lost with an angry client.

About the Author

Stephen M. Vantassel is a Certified Wildlife Control Operator (CWCP®) who helps individuals, businesses, and agencies resolve wildlife damage issues through training, writing, expert witness, and research. He has written the Wildlife Damage Inspection Handbook, 3rd edition. Reach him at wildlifecontrolconsultant at gmail dot com.

Copyright

All postings are the property of Stephen M. Vantassel and Wildlife Control Consultant, LLC. Text (not images) may be reprinted in non-profit publications provided that the author and website URL is included. If images wish to be used, explicit and written permission must be obtained from Wildlife Control Consultant, LLC.

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Add a Signature

Wildlife control operators (WCOs) have trouble with marketing. Though more people are beginning to distinguish WCOs from their insect-killing cousins (Pest Control Operators), the fact is WCOs remain in the shadow of the larger pest control industry.

Wildlife Control Consultant, LLC Logo
Wildlife Control Consultant, LLC Logo

In light of those challenges, one would think that WCOs would be looking to take advantage of every opportunity to market their services. But in my experience, they don’t. One of the least expensive ways to market  a business that WCOs don’t use is the e-mail signature.

Signatures are standard blocks of text that are placed by the e-mail program at the bottom of every e-mail prior to being sent. Once you set one up, the text is automatically placed. Failure to add a signature results in a lost opportunity to let people know what you do and how to contact you. So why not add a signature to your e-mail account so that when you write future e-mails you don’t loose the marketing opportunity it provides.

About the Author

Stephen M. Vantassel is a Certified Wildlife Control Operator (CWCP®) who helps individuals, businesses, and agencies resolve wildlife damage issues through training, writing, expert witness, and research. He has written the Wildlife Damage Inspection Handbook, 3rd edition. Reach him at wildlifecontrolconsultant at gmail dot com.

Copyright

All postings are the property of Stephen M. Vantassel and Wildlife Control Consultant, LLC. Text (not images) may be reprinted in non-profit publications provided that the author and website URL is included. If images wish to be used, explicit and written permission must be obtained from Wildlife Control Consultant, LLC.

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Bat Control-Don’t Get Scammed

Bat Control-Don’t Get Scammed

Gap in the slate roof used by bats to enter the structure. Photo by Stephen M. Vantassel.
Gap in the slate roof used by bats to enter the structure. Photo by Stephen M. Vantassel.

I am blessed with the opportunity to learn about wildlife control activities around the US, and even some parts of the world. Recently, I learned about a business practice in the wildlife control industry that I found troubling.

These individuals had bat infestations/problems and were told by the pest control operator/wildlife control operator that there was no guarantee that the bat problem would be resolved if the client hired them. Unfortunately, one of the people actually signed a contract explicitly stating this and paid out more than 1,000 dollars. I felt sorry for a customer who paid good money for a service that she/he knew would not necessarily solve the problem and given the phone call I received, clearly didn’t.

Warning

I would strongly suggest that customers avoid signing any contract for control of a bat infestation (i.e. bats are actively living INSIDE the structure) that fails to guarantee eviction of the bats.  While there are a FEW instances where a wildlife control operator or pest control operator can’t guarantee eviction (such as when the structure is so porous the cost to make repairs is prohibitively high, certain kinds of slate/tile roofs and a few others) these situations are EXTREMELY RARE.

Any service technician telling you that the bat colony cannot be eliminated should be able to provide detailed reasons why it cannot be done. If he/she cannot or doesn’t, I suggest contacting another company. Buyer beware. The wildlife control industry is NOT WELL REGULATED. Think carefully before you sign on the dotted line.

About the Author

Stephen M. Vantassel is a Certified Wildlife Control Operator (CWCP®) who helps individuals, businesses, and agencies resolve wildlife damage issues through training, writing, expert witness, and research. His latest books are the Wildlife Damage Inspection Handbook, 3rd edition and The Practical Guide to the Control of Feral Cats. He can be contacted at wildlifecontrolconsultant at gmail dot com.
If you would like your publication, video, or product reviewed, please contact the author at the e-mail above.

Copyright

All postings are the property of Stephen M. Vantassel and Wildlife Control Consultant, LLC. Text (not images) may be reprinted in non-profit publications provided that the author and website URL is included. If images wish to be used, explicit and written permission must be obtained from Wildlife Control Consultant, LLC.